We hope you enjoy your new purchase! However, if for any reason you would like to return or exchange your items, follow the easy steps below.
Shipping costs associated with the return of items are considered the responsibility of the customer. Customers are welcome to return items via their preferred courier service.
1. Contact us by e-mail: firstname.lastname@example.org with the order number of the product you wish to return. By giving us the reason for the return, you are providing us with important information about your expectations and our products. Thank you!
(If you are making an exchange (place a new order for a different item), please indicate in the email that the return is related to the new order and include the new order number in the email.)
2. Attach the original order confirmation to the email and indicate in the email which products you are returning if you have purchased multiple products.
3. Send the package.
4. Once your return has been received and processed, you will receive an email notification.
All accepted refunds are credited to the account used for the original purchase (card returns can take up to 10 business days for your bank).
To make sure your products are eligible for a return, please:
- Return your products within 14 days of receipt of the package.
- Return your products unmarked, unworn, with label and in their original packaging.
- Return all products
Please note that the original shipping charges will not be refunded.
Damaged, worn or altered returns will not be accepted.
Please note that we do not offer refunds on promotional products (outlet).
EKKOV does not accept returns purchased through an external store.
If you would like to exchange an item for a different size or color/print, please place a new order for the desired product and return the original one, following the Return steps above.
While you as the customer are responsible for shipping costs related to placing the new order, we will cover the return shipping costs of the items you are exchanging. Please make sure to place the new order first, and email us with your new order number, indicating that the return is associated with a new purchase. That way we will cover costs of return shipping based on your new order number and a full refund for the returned items will be issued once they arrive at our office.
If you received a damaged item, please contact us immediately, we will do our best to make sure you receive a replacement as soon as possible. All faults/damages should be reported to us within 48 hours from receiving the order. Please email: email@example.com